Advice agencies

These are are the main sources of help and advice in Leicester.

Community Advice and Law Service

Areas covered: Welfare benefits, housing, employment, debt

Open: 9.00 am to 5.00 pm Monday to Friday

Phone: 0116 242 1120 Email:

CALS website

1st Floor Epic House
Charles Street
Leicester LE1 3SH

LeicesterShire Citizens Advice Bureau

Areas covered: Benefits, employment, debt, housing, family, education, consumer, health, immigration, discrimination

Open for advice sessions: 9 am to 4:30 pm Monday to Friday

Open for telephone advice or assessment: 10 am to 4 pm Monday to Friday

Phone: 0844 417 1025 or 0300 330 1025 (mobiles only) Email:

Leicester CAB website

4th Floor
Apex House
74-76 Charles Street

Welfare Rights Service

Areas covered: Benefits, pensions and tax credits. Includes form filling.

Open for telephone advice: 1 pm to 4 pm Monday, Tuesday and Thursday

Phone: 0116 256 8211 Email:

Welfare rights website

The Welfare Rights Service also offers benefit checks and form filling at vanues around the city including:

St Matthews Surestart
34 Vancouver Road
St Matthews

Tuesday mornings. Phone 0116 242 6370 to make an appointment.

New Parks Customer Service Centre
321 Aikman Avenue
New Parks

Fridays 10 am to 4 pm. Phone 0116 252 7000 to make an appointment.

St Peters Health Centre
Framland House

Phone 0116 256 8233 or 0116 256 8217 to make an appointment.

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